Maruti Suzuki to expand service network to 8,000 touchpoints by 2031: Details
Marking a significant achievement, Maruti Suzuki India has inaugurated its 500th NEXA Service touchpoint, located in Mapusa, Goa. NEXA, established in 2015, was introduced as a premium automotive retail brand. With its focus on digital innovation, the company’s premium retail chain includes a lineup of vehicles like the Invicto, Grand Vitara, Jimny, Fronx, XL6, Ciaz, Baleno, and Ignis.
Maruti Suzuki India: Future plans
Maruti Suzuki’s MD & CEO, Hisashi Takeuchi said that the company plans to scale its service network from the current 5,240 touchpoints to an ambitious 8,000 by FY 2030-31, including both ARENA and NEXA workshops.
These workshops feature premium lounges with digital displays, a dedicated service manager for personalized assistance, and mobile apps for transparent communication. In FY 2023-24 alone, 90 new NEXA Service touchpoints were added—the highest in a single year. This fiscal year, 78 more have been inaugurated, highlighting the company’s rapid expansion.
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In other developments, the Maruti Suzuki Baleno, a part of the carmaker’s NEXA lineup, emerged as the best-selling car in India for November 2024. The company sold an impressive 16,293 units of the model, up by 26 percent, as compared to the 12,961 units sold in the corresponding month last year. Besides that, the Fronx also ranked amongst the top-selling cars on the seventh spot as it clocked 14,882 units. This was an impressive 51 percent increase as compared to 9,867 units in November 2023.
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